TX82FIAT wrote:What bugs me is the acceptance of poor service from the post office as an organization. Just look at the wording of that letter. Where is the accountability at any level in the mail process when an empty box with a letter is delivered. The letter basically said, we know something bad happed while this box was in our custody. sorry! Seriously, if this were private industry someone would have traced the package backwards and applied some common sense in the proccess. The reason is that a private company values the customer and knows if the package is not delivered the customer will go someplace else for shipping needs. lose customers and business goes out of business.
This is a good example of why competition for postal delivery may not be a bad thing. Decrease in prices and increase in productivity. I'm not pointing a finger at the employees. Systemically, the post office has not evolved with emerging technology. The letter procves they have not evolved with customer expectations as well.
Truly a shame!!
You get the same crap service from FedEx and UPS. If they lose or damage something the first thing they do is ignore the issue, then they try to blame your packaging (in this case they would have won that argument), then they pawn the claims process off to a third party. They don't value the individual customer any more than the USPS. It isn't worth the money for them to find out if the park is in Topeka or Iraq, so long as they don't have to deal with it, or you.
In the USPS's defense I got one of these letters once, on a shipment of books, and they found every single one of them and shipped them to me. I had no idea they were doing it, where they were, or anything else, but they all showed up. Conversely, UPS damaged (what was going to be) mirafiori.com's server a few years ago, busted the double-boxed, left it in the rain, then dropped it off my porch, and tried every way you can imagine to not pay the claim.
